Agiloft
By Agiloft
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Standard Integrations
- Up to 5 power and 5 portal users
- Timer based rules at 48 hour intervals
- Contract Comparison
- Contract Authoring
- Clause Library
- Contract Print Templates
- DocuSign & Adobe Sign
- Approval Workflows
- Standard Integrations
- Up to 5 power and 5 portal users
- Timer based rules at 48 hour intervals
- Contract Comparison
- Contract Authoring
- Clause Library
- Contract Print Templates
- DocuSign & Adobe Sign
- Approval Workflows
- Features of Free edition PLUS:
- Standard Support
- Minimum 5 power users
- Timer based rules at 5 minute intervals
- Phone support 7:30am to 8pm ET**
- Maximum Frequency of Timer-based Rules - 5 minutes
- Standard Support from 7:30am - 8pm ET **
- 24/7 Emergency Outage Support*
- High Availability Service Levels*
- Real-time Replication to Redundant Server*
- Standard Integrations
- Features of Free edition PLUS:
- Standard Support
- Minimum 5 power users
- Timer based rules at 5 minute intervals
- Phone support 7:30am to 8
- Features of Professional edition PLUS:
- Multi-language support
- Vendor portals
- Employee portals
- Customer portals
- Prebuilt Integrations
- Maximum Frequency of Timer-based Rules - 5 minutes
- Standard Support from 7:30am - 8pm ET **
- 24/7 Emergency Outage Support*
- High Availability Service Levels*
- Real-time Replication to Redundant Server*
- Standard Integrations
- Customer Portals
- Vendor and Supplier Portals
- Prebuilt Integrations
- Features of Professional edition PLUS:
- Multi-language support
- Vendor portals
- E
- Features of Professional Extended PLUS:
- Open Integration APIs and scripting
- Pre-built AI modules
- In-house deployment option
- Maximum Frequency of Timer-based Rules - 5 minutes
- Standard Support from 7:30am - 8pm ET **
- 24/7 Emergency Outage Support*
- High Availability Service Levels*
- Real-time Replication to Redundant Server*
- Standard Integrations
- Customer Portals
- Vendor and Supplier Portals
- Prebuilt Integrations
- Web Services API
- REST API
- Python Scripting
- Perl Scripting
- JSON Integration
- Prebuilt AI
- Features of Enterprise PLUS:
- Unlimited custom modules
- Extensible AI platform
- 24/7 support
- Extended satisfaction guarantee
- Maximum Frequency of Timer-based Rules - 5 minutes
- Standard Support from 7:30am - 8pm ET **
- 24/7 Emergency Outage Support*
- High Availability Service Levels*
- Real-time Replication to Redundant Server*
- Standard Integrations
- Customer Portals
- Vendor and Supplier Portals
- Prebuilt Integrations
- Web Services API
- REST API
- Python Scripting
- Perl Scripting
- JSON Integration
- Prebuilt AI mo
What do you like best? Agiloft is very customizable. This is both a good and a bad thing-- you can mold it to what you want, but that also adds additional complexity. You can use a custom portal integration and users would never know they are uti...
What do you like best? It has a lot of tools for use for a variety of purposes. What do you dislike? We had some server down issues during our use. What business problems are you solving with the product? What benefits have you realized? C...
What do you like best? ability to create tickets and assign them to support techs. What do you dislike? Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line ...
What do you like best? Agiloft takes product quality seriously. If you uncover an issue, they are responsive and will give the fix high priority. What do you dislike? Some UI components could be improved, but I understand this is on the near-term...
What do you like best? Agiloft is a very powerful platform that allows us to have custom automated workflows, access read/write restrictions, and design external custom interfaces with third party vendors. What do you dislike? The platform is po...
Agiloft offers 5 pricing plan(s):
- Free trial — USD0.00
- Professional — USD0.00
- Professional Extended — USD0.00
- Enterprise — USD0.00
- Enterprise Extended — USD0.00
Agiloft is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Agiloft offers a 0-day free trial.
Agiloft provides Business Hours,Online (Ticket) support.
Agiloft is Cloud Hosted software.
Agiloft provides Help Guides,Blogs,Video Guides for training.
